1. Company Information This website is operated by The Joy of Cake Limited, a company registered in England and Wales with company registration number 16185188. Our registered office is located at 20 Wenlock Road, London, N1 7GU. Our VAT number is 484065869
2. Scope of Service Joyofcake.com is an online retail marketplace that enables customers to browse and purchase cakes listed by independent third-party suppliers located throughout the United Kingdom. All products showcased on the website are offered and fulfilled by our trusted network of suppliers who are required to hold valid food hygiene certifications and comply with all applicable UK food safety regulations, including the Food Safety Act 1990, Food Hygiene (England) Regulations 2013, and industry best practices. The Joy of Cake Limited facilitates access to these suppliers via our online platform, processes payments securely, and manages customer service inquiries. However, we do not directly manufacture or deliver any cakes ourselves.
3. Account Registration and Communications By placing an order through Joyofcake.com, you will automatically create an account with The Joy of Cake Limited. This allows you to view your order history, manage personal preferences, and receive relevant communications. We may contact you with transactional updates regarding your order and, from time to time, send marketing messages or special offers. You may opt out of marketing communications at any time. Your personal data will be handled with care and in accordance with our Privacy Policy.
4. Pricing, Payment Terms, and VAT The Joy of Cake Limited is a VAT-registered business. All prices displayed on our website are inclusive of VAT at the applicable rate. Payment for all orders is required upfront at the point of purchase. We accept major debit and credit cards and other forms of payment as displayed on our checkout page. Orders will not be processed or confirmed until payment has been successfully received.
5. Order Acceptance and Contract Formation By completing the checkout process and receiving an order confirmation from us, a legally binding contract is formed between you and the relevant third-party supplier. The Joy of Cake Limited acts solely as an intermediary in this transaction.
6. Cancellation and Refunds You may cancel your order within four (4) hours of placement by contacting our customer support team. As most orders are processed for next-day delivery, cancellation requests received after this period may not be fulfilled. In the event of product damage during transit, we will issue a refund provided that photographic evidence of the damage is submitted to us within 24 hours of delivery. Refunds will not be issued without such evidence.
Due to the perishable nature of our products, returns are not accepted unless the product is defective or damaged in transit.
7. Intellectual Property Rights All content on this website, including but not limited to logos, product images, branding, and website design elements, are the property of The Joy of Cake Limited or its licensors. Any unauthorised use, reproduction, or distribution of our intellectual property is strictly prohibited.
8. Limitation of Liability All products available through Joyofcake.com are provided by independent third-party suppliers. While we carefully vet all suppliers and ensure they comply with UK food safety standards, The Joy of Cake Limited is not responsible for the preparation, handling, or quality of any food products. We do not accept any liability for issues arising from supplier conduct, including but not limited to allergic reactions, ingredient inaccuracies, or delays caused by the supplier. Our liability to you shall be limited to the total value of your order.
9. Governing Law These Terms of Service are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
10. Customer Service Contact For all customer service enquiries, please contact us at:
Email: hello@joyofcake.com
Opening Hours: 8:00 AM to 6:00 PM, Monday to Friday; 8:00 AM to 12:00 PM on Saturdays.
11. Product Information and Allergen Disclaimer While we endeavour to ensure that product descriptions and ingredient information are accurate and up to date, all information is provided by third-party suppliers. Customers with allergies or dietary restrictions must consult ingredient details and may contact us for clarification before placing an order. We accept no liability for allergic reactions resulting from inaccurate or incomplete ingredient listings.
12. Delivery Terms and Conditions Delivery services are fulfilled by our suppliers or approved third-party couriers. It is your responsibility to ensure that delivery details provided at checkout are accurate. We cannot accept responsibility for missed deliveries due to incorrect or incomplete addresses, or for failed attempts where the recipient was unavailable. In cases of non-delivery due to these reasons, a refund may not be issued.
13. Supplier Responsibility and Marketplace Status Joyofcake.com acts as a facilitator between customers and independent third-party suppliers. Responsibility for the preparation, quality, and compliance of the products lies solely with the supplier. The Joy of Cake Limited is not liable for product-specific issues beyond our role as an intermediary.
14. Promotions and Discount Codes From time to time, we may issue promotional offers or discount codes. These are subject to expiry dates, usage limitations, and may not be combined unless explicitly stated. We reserve the right to modify or withdraw any promotion without notice.
15. Modifications to Terms We reserve the right to update or amend these Terms of Service at any time. Changes will be posted on this page with the updated revision date. Continued use of the website after changes constitutes acceptance of the new terms.16. Force Majeure Clause We shall not be liable for any failure or delay in performance arising from causes beyond our reasonable control, including but not limited to weather events, strikes, transport disruptions, or pandemics.